terms and conditions

2.3 As part of the registration you will be asked to provide details of how you intend to make payments to North Shore Consulting Ltd. It is the responsibility of the client to ensure they are able to make payments in an accepted currency and by an accepted means. North Shore Consulting Ltd will make every effort to accommodate various payment methods.

2.4 Registrations can be made with relative anonymity if required. Clients must contact us to discuss how our services can be retained with anonymity before a registration is made. There are multiple ways North Shore Consulting Ltd can help keep your registration and payment private but we cannot be liable for the anonymity of a client if this is not discussed before registration.

4.3 Every effort will be made to honour a booking request on the date and time that is requested. If this is not possible, reasonable effort will be made to find a suitable alternative at the time of booking. North Shore Consulting Ltd will offer alternatives for which the client is invited to choose. If no choice is made at the time of booking North Shore Consulting Ltd will invite the client to rebook at a later date when alternative dates can be proposed by the client.

4.4 Out of hours or emergency appointments may be available on request but are not guaranteed. North Shore Consulting Ltd is under no obligation to attend an out of hours or emergency appointment if the company is unable to do so. Every reasonable effort will be made to accommodate the needs of the client in this circumstance. Clients who regularly require out of hours or last minute emergency appointments may be asked, at the discretion of North Shore Consulting Ltd to make payments in advance to cover this type of service. North Shore Consulting Ltd reserves the right to refuse emergency or out of hours appointments at its sole discretion. Requests for emergency appointments that are deemed by the company or the consultant to be false may be cancelled without notice.

5.4 If the client wishes to cancel an appointment, and receive a refund, this request must be made in writing at least 5 working days before the appointment is due to start. All refunds for cancelled booking will be subject to administrative charges to cover any banking fees or surcharges incurred in the process of actioning a refund. This will depend on the original method of payment. No additional fees will be charged by North Shore Consulting Ltd for cancelations made in sufficient time.

5.5 If the client has booked and paid for multiple appointments but has not confirmed the dates of all of those appointments; it is agreed, as part of this contract that clients will have concluded all of the booked appointments no more than 180 days after the initial date of booking.

5.6 If a client is late for, or fails to attend the appointment that has been booked, no refund will be given. The consultant could, at their individual discretion, over run the appointment if it has started late. Because of the company schedule, it may not be possible to do so. North Shore Consulting Ltd is under no obligation to give partial refunds for missed time as a result of late commencement of an appointment. It is suggested that clients arrive ten minutes before the appointment start time so that no consultation time is lost during the appointment.

5.7 If an appointment is to be conducted online it is the responsibility of the client to ensure they have the appropriate software installed, functioning, and a working internet connection. If there are technical issues that prevent an appointment from being conducted, North Shore Consulting Ltd reserves the right to charge the client for that appointment. The consultant may, at their sole discretion, extend or accommodate extra time needed to compensate for technical issues but this cannot be guaranteed.

6.3 Fees may be charged by hour or by service; for example it may be the case that the particular service requested will require a minimum number of hours or sessions and in that instance the fees will be calculated accordingly.

6.4 It is the responsibly of the client to ensure payments are made in the appropriate currency and to the correct value. The client bares all of their charges associated with banking or transfers and it is the responsibility of the client to ensure the correct funds have cleared before a booking can be confirmed.

6.5 North Shore Consulting Ltd will assist as far as reasonable to ensure a suitable payment method is available. Clients should discuss any queries relating to payments in advance of making a booking request.

6.6 Bookings that are made for multiple sessions over multiple days require full payment to be locked in the diary and cannot be split into multiple, smaller payments. Only those sessions that are paid in full will be committed to by North Shore Consulting Ltd and the consultant. North Shore Consulting Ltd may, at its sole discretion, allow split payments for multiple appointments but this is not guaranteed.

6.7 You acknowledge that North Shore Consulting Ltd are entitled to alter the amount or the basis of the calculation of our fees from time to time, provided that such amount or basis is clearly stated at the time when you agree to take the relevant consultation.

7.3 We may, where we consider it appropriate, for your or our protection, suspend, withdraw, or restrict the use of North Shore Consulting Ltd or any part of the Service. We will tell you as soon as practicable if we take such action. We may also end the operation of the North Shore Consulting Ltd service at any time by giving you reasonable notice.

7.4 For security or other reasons, we may require you to change your security details which facilitates access to North Shore Consulting Ltd.

7.5 Available information is constantly changing and the way the internet and your computer works, may mean you do not always receive the latest version, or a complete version, of our website. Whilst we do everything we can to bring you the trustworthy and reliable information we cannot give an absolute guarantee that every piece of information on our website is true, accurate or up to date at all times.

North Shore Consulting Ltd are committed to maintaining a working environment free from Violence, abuse and harassment of its consultants. Harassment is defined as a “course of vexatious comment or conduct that is known or ought reasonably to be known to be unwelcome”, that denies individual dignity and respect on the basis of the grounds such as gender, disability, race, colour, sexual orientation. Abuse and violence may take many forms including verbal, physical, or visual. It may involve a threat, or an implied threat. Acts of harassment, abuse, or violence will not be tolerated in

any form towards North Shore Consulting Ltd staff. North Shore Consulting Ltd reserves the right to terminate with immediate effect any appointment or conversation with a client if this behaviour is witnessed.